Privacy Policy
This Privacy Policy explains how GetCTN collects, uses and protects the information you provide when you request an Electronic Cargo Tracking Note (ECTN), upload documents or contact our compliance desk.
Information we collect
We collect the information you give us to process an ECTN: your name, company, email, phone/WhatsApp number, and the shipping documents you upload (Bill of Lading, Commercial Invoice, Freight Invoice and similar). We also collect basic usage data (pages viewed, approximate region from IP) to operate and improve the site.
How we use your information
We use your information solely to prepare, validate and issue your ECTN, to respond to your enquiries, to send you the draft, invoice and final ECTN, and to improve our service. We do not sell your personal data.
When we share information
To issue an ECTN we share the necessary shipment data with the relevant destination customs authority, shippers’ council or their authorised platform (for example NAFEZA for Egypt or OGEFREM for DR Congo). We also use trusted service providers (hosting, email, analytics) bound by confidentiality. We never share your documents beyond what is required to complete your ECTN.
Cookies & analytics
We use essential cookies to run the site and, with your consent, analytics cookies to understand usage. You can decline non-essential cookies at any time via your browser settings.
Advertising and measurement
When you reach the site from a Google ad, we store the ad click identifier (gclid) and campaign tags in a first-party cookie for up to 90 days and attach them to your enquiry. To measure which ads lead to orders, we may share with Google Ads the click identifier, the date and value of an order and, for customers, an email address that is hashed (SHA-256) before it leaves our systems. Google may also use the hashed email addresses of our customers to decide to whom our ads are shown. To object to this, write to us through the Contact page. You can manage ad personalisation at adssettings.google.com.
Data security
Uploads and form submissions are transmitted over encrypted (SSL/TLS) connections. We apply reasonable technical and organisational measures to protect your data and handle it in line with applicable data-protection regulations, including the GDPR where it applies.
Data retention
We keep ECTN and transaction records for as long as required to provide the service and to meet legal, tax and customs record-keeping obligations, then delete or anonymise them.
Your rights
You may request access to, correction of, or deletion of your personal data, and object to certain processing, by contacting us. We respond within a reasonable time and in accordance with applicable law.
Contact
For any privacy question or request, contact our compliance desk through the Contact page.
This document is provided for general information and does not constitute legal advice. Contact our compliance desk.